It's a small library with a surprisingly large children's section. The library offers some great children's programs like a weekly sing along group.
There is a "tip jar" style box on the front desk that reads, "The library needs friends now more than ever". My response to this is the same I tell my kids, "To have a friend, you must be a friend." This library has the unfriendliest staff I have ever encountered at a library. Every time I go, they are rude. They act like you are bothering them when you check out, and really seem annoyed if you have items on hold.
One of their CD's security devices sliced my finger open recently and I accidentally got blood on the security device. I apologized but no one apologized to me for their defective case. (Although one woman did offer a bandaid.) Then almost in a scolding manner declared that they now had to throw the security device away because of me, and then continued to treat me rudely. As if I had defaced the entire library and ruined their day. I was humiliated.
This place is a dump and it smells bad.
This library really needs to learn some customer service skills if they want people to not only continue to come, but to also donate their money as "friends". Neither of which I plan to do anymore.
Staff weren't helpful
Great teen/child area
Hubbard Memorial Library is a US Library based in Ludlow, Massachusetts. Hubbard Memorial Library is located at 24 Center St, Ludlow, MA 01056, USA.
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